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Gowan Consulting embraces the philosophy of establishing long term relationships of trust and dependable service. Creating documents and fact sheets that can help your HR team manage a particular issue proactively is one way of providing such service. Our clients receive our Human Resource Tool Kit, a prepared guide for HR professionals for quick reference to many of their daily functions concerning benefits administration. Even with the Tool Kit, there will be administrative issues that occur which HR will have trouble resolving. We encourage your plan administrator to contact Gowan Consulting when these issues arise, rather than becoming frustrated by an insurance company’s bureaucracy. We want to be aware of any administrative issues, as they may be a factor in determining if continuing with a particular carrier is your best course of action, regardless of financial considerations.